topic Re: Slow broadband speed with stats attached in Broadband

Slow broadband speed with stats attached

Karen80 — Fri, 29 Dec 2023 15:53:17 GMT

Router Statistics

System Up Time: 01:12:32

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 1268109 2043392 0 716376 572269 01:10:05 LAN Up 1927364 1225194 4671 2196349 788210 01:12:32 WLAN (2.4 GHz) Up 16506 0 0 416 0 01:10:34 WLAN (5 GHz) Up 49067 15919 0 2885 1514 01:10:33

Broadband Link Downstream Upstream Connection Speed (Kbps) 39999 800 Line Attenuation (dB) DS1:15.0 DS2:34.2 DS3:53.2 US0:42.9 US1:37.7 US2:56.9 Noise Margin (dB) DS1:8.8 DS2:8.8 DS3:8.8 US0:10.8 US1:0.0 US2:12.5

These are my stats. My speed is showing as very slow for the last week or so. I've done all the checks and connections are fine.

Thanks for any help I can get!

Re: Slow broadband speed with stats attached

TimmyBGood — Fri, 29 Dec 2023 16:51:37 GMT

@Karen80

39999 inbound is typically indicative of artificial line capping, and at only 800kbps outbound you've got next to no upload speed, which won't help at all: that should before like 10000 even with a capped connection.

Re: Slow broadband speed with stats attached

Karen80 — Fri, 29 Dec 2023 18:54:28 GMT

@TimmyBGood Thanks for the reply. How do I go about getting it fixed? I'll try and get hold of Sky. I'v already had an engineer out in the last couple of months as there was a fault on the line.

Re: Slow broadband speed with stats attached

TimmyBGood — Fri, 29 Dec 2023 18:57:11 GMT

@Karen80

I'd suggest the fault is still there. If they quibble, you should emphasis that an FTTC outbound speed of only 800Kbs is essentially unusable