How do I contact the Open Reach repair team?

Paul178 — Thu, 28 Dec 2023 14:44:52 GMT

I need Open reach to fix a loose cable at the front of my houce. How can I get this done? You cannot connect them directly. They refer yoo to the (Sky) provider. The Sky. Help Line said they cannot do this.

Baffled.

Re: How do I contact the Open Reach repair team?

Daniel0210 — Thu, 28 Dec 2023 14:48:45 GMT

@Paul178

Unless the cable is dangerous you do have to contact your provider.
If you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum.

Note: We were informed on the run up to Christmas the lines were busier than usual and that’s likely to be worse over the holiday period.

Re: How do I contact the Open Reach repair team?

Paul178 — Thu, 28 Dec 2023 15:03:33 GMT

Thanks for the help.

topic Re: How do I contact the Open Reach repair team? in Broadband

How do I contact the Open Reach repair team?

Re: How do I contact the Open Reach repair team?

Re: How do I contact the Open Reach repair team?