topic Re: Hub not delivered in Broadband

Hub not delivered

Kittyhugs — Thu, 21 Dec 2023 16:25:13 GMT

My Hub has not been delivered. I have checked tracking and it says delivered, however there has been no delivery, no postal card through the letter box and none of my neighbours have taken it in.

Im incredibly frustrated as it seems impossible to contact anyone at Sky. I am seriously beginning to regret moving over from Virgin as their customer service was much better.

Re: Hub not delivered

Chrisee — Thu, 21 Dec 2023 16:28:45 GMT

@Kittyhugs missed deliveries seem part of every pre-Christmas period. I have escalated you post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Hub not delivered

Kittyhugs — Fri, 22 Dec 2023 16:07:15 GMT

@Chrisee Thank you so much!

Ive not heard back yet but ill keep my fingers crossed, as im being charged for a service im not recieving lol.

Re: Hub not delivered

Kittyhugs — Wed, 27 Dec 2023 15:08:12 GMT

@Chrisee I still havent heard anything.

I cant get through on the phone and absolutely no way of contacting anyone, this is really frustrating as Im getting charged for something I havent even got.

Re: Hub not delivered

GD1 — Thu, 28 Dec 2023 13:39:42 GMT

@Kittyhugs Your latest thread has been removed as you only raised this here yesterday.

To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Hub not delivered

cookiemonsteruk — Thu, 28 Dec 2023 13:45:54 GMT

@GD1

Are escalations turned back on ?

Re: Hub not delivered

GD1 — Thu, 28 Dec 2023 13:46:22 GMT

@cookiemonsteruk Sure are 🙂

Re: Hub not delivered

cookiemonsteruk — Thu, 28 Dec 2023 13:47:21 GMT

@GD1

Thought they were off until the 2nd jan

Re: Hub not delivered

GD1 — Thu, 28 Dec 2023 13:49:47 GMT

@cookiemonsteruk Looks like just today & tomorrow & saturday is available for the messaging option

December 24th

December 25th

December 26th

December 27th

December 31st

January 1st

January 2nd

Re: Hub not delivered

cookiemonsteruk — Thu, 28 Dec 2023 13:50:30 GMT

@GD1

Ah , looks like auto escalations were switched off 👍

Re: Hub not delivered

Kittyhugs — Thu, 28 Dec 2023 14:26:03 GMT

I have been posting since 21st, not yesterday.

Re: Hub not delivered

Lisa-P1987 — Thu, 28 Dec 2023 14:51:44 GMT

Thanks for escalating this. We’ve sent @Kittyhugs an invite to chat.