topic Re: Cancellation advice in Broadband

Re: Cancellation advice

Stanleys82 — Thu, 28 Dec 2023 13:06:20 GMT

I want to cancel my broadband it's been horrendous since we had, been tested saying should be fine...

Re: Cancellation advice

Daniel0210 — Thu, 28 Dec 2023 13:22:25 GMT

@Stanleys82
To cancel Sky Broadband and Sky Talk totally, or if you’re moving to a provider like Virgin Media or City Fibre etc who don’t use the Openreach set up, you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband

If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.
You’ll need to return any loaned router to Sky, so it’s important you get proof of posting and keep it indefinitely. Return packaging will be sent out to you near the end of the notice period.

Re: Cancellation advice

TimmyBGood — Thu, 28 Dec 2023 13:31:49 GMT

@Stanleys82

If you are outside a cooling off period then you need to log a fault with Sky and permit them to attemp to remedy the situation and provide the contracted service. If you cancel without doing that you will be liable for any applicable early termination penalty fee.