topic Re: Very Slow Broadband speed in Broadband

Very Slow Broadband speed

HannahLwat — Wed, 27 Dec 2023 20:18:09 GMT

I have had speed issues with Sky Broadband for some time now and today decided enough was enough so went on to sky and ran all their automated checks an their system says all is ok.

Two other reliable broadband testers show my speed between 0 and 7 mbs.

Shame on you Sky.

An engineer has been booked for Friday but I now have little confidence in Sky and will look to change in the near future - if any issues after Fridays visit.

@Sky @Broadband @BSky

Re: Very Slow Broadband speed

Laing1 — Wed, 27 Dec 2023 20:26:22 GMT

@HannahLwat wrote:

I have had speed issues with Sky Broadband for some time now and today decided enough was enough so went on to sky and ran all their automated checks an their system says all is ok.

Two other reliable broadband testers show my speed between 0 and 7 mbs.

Shame on you Sky.

An engineer has been booked for Friday but I now have little confidence in Sky and will look to change in the near future - if any issues after Fridays visit.

@Sky @Broadband @BSky

@HannahLwat can you post your router stats see link below on how to do this

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M312513

Re: Very Slow Broadband speed

TimmyBGood — Wed, 27 Dec 2023 20:44:19 GMT

@HannahLwat

Important to understand that the Sky checker reports speed at the Hub: if your tests were made using a wireless device then it's local WiFi you're testing, not broadband speed.

Also, random 'at' sign user names are other subscribers, not Sky personnel.

Re: Very Slow Broadband speed

HannahLwat — Thu, 28 Dec 2023 03:47:29 GMT

Re your reply copied below:

"Important to understand that the Sky checker reports speed at the Hub: if your tests were made using a wireless device then it's local WiFi you're testing, not broadband speed.

Also, random 'at' sign user names are other subscribers, not Sky personnel."

Your response is a real clever clogs and deflective and does not help but in fact rubs salt in the wound.

Why are you so defensive of Sky, do you need to maintain your superuser status?

My wifi speed is abysmal and the speed testers show it is abysmal as I mentioned 0 to 7 mbs vs a promised high speed fibre promised by sky and paid for - check out Sky's reputation online https://uk.trustpilot.com/review/skybroadband.com

If their tester tests just at the hub then this is also useless information and likely designed to deflect users from the issue at hand which is the abysmal speeds.

@TimmyBGood @Sky

Re: Very Slow Broadband speed

JimM1 — Thu, 28 Dec 2023 04:28:54 GMT

@HannahLwat

The forum users are customers like yourself trying to help fellow customers.

From post 2 above if you wish please send your stat's and forum members will

try to advise what is best option for you....

Re: Very Slow Broadband speed

JPR007 — Thu, 28 Dec 2023 06:46:12 GMT

@HannahLwat wrote:

Re your reply copied below:
"Important to understand that the Sky checker reports speed at the Hub: if your tests were made using a wireless device then it's local WiFi you're testing, not broadband speed.
Also, random 'at' sign user names are other subscribers, not Sky personnel."

Your response is a real clever clogs and deflective and does not help but in fact rubs salt in the wound.
Why are you so defensive of Sky, do you need to maintain your superuser status?
My wifi speed is abysmal and the speed testers show it is abysmal as I mentioned 0 to 7 mbs vs a promised high speed fibre promised by sky and paid for - check out Sky's reputation online https://uk.trustpilot.com/review/skybroadband.com
If their tester tests just at the hub then this is also useless information and likely designed to deflect users from the issue at hand which is the abysmal speeds.

@HannahLwat Oh give over, don't come onto a public forum and then whine when someone doesn't tell you what you want to hear, and is actually explaining to you why you might be having the issue.

What @TimmyBGood says is perfectly correct, with a broadband contract, and this is any ISP, not just Sky, the speed delivered and stated is for a fixed line connection, ie the phone cable or fibre to the router. It is this speed that is what you pay for, which the Sky tester cross checks. Sky will have stated an absolute bare minimum speed of this in your contract, and if you are below this, then they will book an Openreach engineer to come and check your connection. The Sky checker would pick up if you are below this speed.

The only way of getting all of this speed reliably is connecting devices via Ethernet cables, Despite whatever response you have will no doubt have to this, believe it or not, it is physics that dictate this. WiFi on the other hand, is a constant variable.

The so called "reliable testers" you are using are no such things, they are just apps or websites on a phone, via a WiFi connection, and all they are measuring is the WiFi performance, not the actual broadband.

Re: Very Slow Broadband speed

JimM1 — Thu, 28 Dec 2023 07:39:34 GMT

@HannahLwat

If you wish to go this way it is entirely up to you, minimal trust pilot reviews to millions of

sky customers not a good ratio.

As before, we are trying to help you AS THIS IS A CUSTOMER - CUSTOMER forum trying to help YOU!

It may also be that you will have knowledge before your engineer visit of the potential fault.

Trying to help

Jim

Re: Very Slow Broadband speed

peter-marlow+1966 — Thu, 28 Dec 2023 08:01:16 GMT

To check your broadband speed , go to Netflix,go to help, open that section up, & go to check your network it will run a speed test and tell you what connection speed you are getting

Re: Very Slow Broadband speed

Kelsingra — Thu, 28 Dec 2023 09:47:48 GMT

Hi all

I just wanted to remind everyone to please be nice to each other 🙂

@HannahLwat thank you for joining our Community Forum. I understand your frustration about your Sky Broadband speed, the Superusers and other Users are here to help you, but if you wish you can make a formal complaint here:
https://www.sky.com/help/articles/how-to-make-a-complaint

Thanks,

Re: Very Slow Broadband speed

TimmyBGood — Thu, 28 Dec 2023 09:49:51 GMT

@peter-marlow+1966

Although doing so from a wireless device is still 'checking' local WiFi

@HannahLwat

WiFi is not broadband: your contract with Sky is for broadband, not WiFi, so using WiFi 'tests' doesn't help. To verify or dispute the Hub results, a cabled connection is required.

As I've mentioned in these forums many times, my 500Mbs FTTP from BT 'tests' as over 400Mbs on an ethernet laptop and 40Mbs on my phone, using the same external website.

Re: Very Slow Broadband speed

HannahLwat — Thu, 28 Dec 2023 09:55:44 GMT

Rubbish - BT Broadband Speed tester is telling you how much bandwidth Sky is providing I did not mention Wifi - you made that bit up

Re: Very Slow Broadband speed

JimM1 — Thu, 28 Dec 2023 10:15:34 GMT

@HannahLwat

You did in your post number 4, i think that as you do not need any more assistance, or you believe that there is no one here that can assist you, hope that the engineer visit will resolve your issue.

Re: Very Slow Broadband speed

mae-3 — Thu, 28 Dec 2023 10:52:59 GMT

@HannahLwat

For help, you will need to post the router stats and a throughput speed test over a wired connection to the router using something like fast.com or speedtest.net to establish an issue. And state your minimum guaranteed speed (MGS).

Re: Very Slow Broadband speed

TimmyBGood — Thu, 28 Dec 2023 11:34:21 GMT

@HannahLwat

If a test from a cabled device shows download speed below the guaranteed minimum then report it to Sky. Arguing here is pointless.

Re: Very Slow Broadband speed

HannahLwat — Thu, 28 Dec 2023 15:47:12 GMT

I have never mentioned Wifi until this statement - you made it all up

Re: Very Slow Broadband speed

TimmyBGood — Thu, 28 Dec 2023 17:24:47 GMT

@HannahLwat

You wrote " My wifi speed is abysmal and the speed testers show it is abysmal "

Again, your contract with Sky is for speed delivered to the Hub by cabling from the internet, not WiFi from the Hub to your own devices. If speed at the Hub or over ethernet cable from the Hub is below the Guaranteed Minimum Download Speed then you should seek a solution to that.

Re: Very Slow Broadband speed

daveNOS — Thu, 28 Dec 2023 17:08:36 GMT

@HannahLwat wrote:

Re your reply copied below:
"Important to understand that the Sky checker reports speed at the Hub: if your tests were made using a wireless device then it's local WiFi you're testing, not broadband speed.
Also, random 'at' sign user names are other subscribers, not Sky personnel."

Your response is a real clever clogs and deflective and does not help but in fact rubs salt in the wound.
Why are you so defensive of Sky, do you need to maintain your superuser status?
My wifi speed is abysmal and the speed testers show it is abysmal as I mentioned 0 to 7 mbs vs a promised high speed fibre promised by sky and paid for - check out Sky's reputation online https://uk.trustpilot.com/review/skybroadband.com
If their tester tests just at the hub then this is also useless information and likely designed to deflect users from the issue at hand which is the abysmal speeds.

@TimmyBGood @Sky

@HannahLwat You may want to read your replies again, in the reply from you that I have quoted you mentioned your wifi speed(I have highlighted In bold that bit for clarity). No one here has made anything up the responses have been based on what you have said in your posts.

For clarity, any speed test run online will only test the throughput to the device the test is run on and if that teat is run via WiFi it can be significantly lower than the Sky test(due to that testing your line speed).

If you take the time to post the Information that has been asked for a couple of times we may be able to offer better advice, if you don't want to post that then no further help can be offered here.

Re: Very Slow Broadband speed

JCarter23 — Sun, 11 Aug 2024 03:53:58 GMT

Why oh why is Sky telling me that my download & upload speeds are up to par when clearly they are not. Since Last week they are taking twice as long..to add insult to injury I've taken various speed tests via other reputable sites and they all appear to conflict with Sky's speed test own results. This is frustrating and i'm seriously considering moving to BT if this doesn't improve within the next several days.

FIX THIS!!!!!!!

Re: Very Slow Broadband speed

Chrisee — Sun, 11 Aug 2024 06:41:56 GMT

@JCarter23 this is a very common issue which is normally explained by the fact a speed test on a device reports the slowest part of the connection from that device to the server running the test which is often the WiFi link in your home which is beyond Sky's control. The speed their test reports is the connection speed to the hub and is normally accurate.

Even if you use a fast network connection like a Gigabit ethernet cable the speedtest at the device is always going to be roughly 8% slower as there are network overheads. However WiFi speeds are affected by a number of faxtors like the layout and type of construction of your home, the level of interference, the number of devices using the connection at that time and also the WiFi standard of the hub. This is only a problem if apps are not getting the speeds required to work.

Re: Very Slow Broadband speed

Sarahwi — Thu, 12 Sep 2024 18:43:31 GMT

Same here even after engineer came out checked the line and no issues found from the BT side of things so I am assuming it is just that Sky broadband is crap, as soon as contract is up it's virgin media for me