topic Re: Low Wi-Fi speed in Broadband

Low Wi-Fi speed

Fay82 — Wed, 27 Dec 2023 16:10:29 GMT

Hi I have the sky broadband superfamily with boost we always had st least 26mbps past week is dropped to 18 the 16 14 11 mbps it keeps dropping out all the time making it difficult to watch any TV or use any devices on WiFi I called sky and they sent out an openreach engineer we did something to the box outside and replaced the wall connection he checked and said from the outside to inside I'm getting 40 mbs I checked my WiFi speed and it came back as 14 mbos so he checked to and his came back with 14mbps so he said

there's something wrong with my WiFi and not the Internet going in to the house he mentioned that maybe having a new WiFi hub would help .anyone else have had the same problem?

Re: Low Wi-Fi speed

Highlinder — Wed, 27 Dec 2023 22:35:23 GMT

@Fay82 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Low Wi-Fi speed

JimM1 — Thu, 28 Dec 2023 07:17:35 GMT

@Fay82

From post 2 or 3 find your stat's and post to the forum, you have multiple as you jumped on the other post so will copy to your original also.

You will find the info at the top to get your stat's that will be helpful to see what's going on.

Jim