topic Re: Amber Internet Light, no Internet in Broadband

Amber Internet Light, no Internet

Elliott_Millin — Wed, 27 Dec 2023 16:54:29 GMT

Hi, I have had an amber light on my Sky router (model SR203) for 24hours & have exhausted self- help options incl. restarts, new phone cable and micro filter.

Service Checker via the Sky app is no good as I cannot access the Internet.

What is the best way to get an external line test please? Thanks, Elliott

Re: Amber Internet Light, no Internet

Elliott_Millin — Wed, 27 Dec 2023 16:56:35 GMT

P.S. no reported outages in local area too. Thanks

Re: Amber Internet Light, no Internet

cookiemonsteruk — Wed, 27 Dec 2023 16:56:58 GMT

@Elliott_Millin

When using the my sky app use 4g/5g mobile data it will still run the test

Re: Amber Internet Light, no Internet

Elliott_Millin — Wed, 27 Dec 2023 16:59:53 GMT

@cookiemonsteruk @Thanks, it fails on 'connecting to your hub' step as I am not on the wi-fi. If I try to when on wi-fi (that has the Internet outage) it fails at the first step , check for issues in local area'