https://helpforum.sky.com/t5/Broadband/Compensation/m-p/4519238#M369428 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3935111">@Phil62</a>&nbsp;<BR />The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A><BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you first report the fault to Sky, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.</P> <P>&nbsp;</P> <P>So 23rd and 24th were a weekend, 25th and 26th were Bank Holidays therefore today is day 1. If fixed tomorrow as hoped, no compensation will be forthcoming.&nbsp;</P> Wed, 27 Dec 2023 06:23:37 GMT Daniel0210 2023-12-27T06:23:37Z https://helpforum.sky.com/t5/Broadband/Compensation/m-p/4519237#M369427 Our Broadband has been down since Friday 22nd December 2023 which we reported that day. The Engineer Visit is due on 28/12/23. With it being the Christmas Period what days are we Compensate for. We have used a vast amount of our roaming data on our phones while at home due to this. Wed, 27 Dec 2023 06:11:23 GMT https://helpforum.sky.com/t5/Broadband/Compensation/m-p/4519237#M369427 Phil62 2023-12-27T06:11:23Z https://helpforum.sky.com/t5/Broadband/Compensation/m-p/4519238#M369428 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3935111">@Phil62</a>&nbsp;<BR />The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A><BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you first report the fault to Sky, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.</P> <P>&nbsp;</P> <P>So 23rd and 24th were a weekend, 25th and 26th were Bank Holidays therefore today is day 1. If fixed tomorrow as hoped, no compensation will be forthcoming.&nbsp;</P> Wed, 27 Dec 2023 06:23:37 GMT https://helpforum.sky.com/t5/Broadband/Compensation/m-p/4519238#M369428 Daniel0210 2023-12-27T06:23:37Z