https://helpforum.sky.com/t5/Broadband/My-broadband-keeps-dropping/m-p/4519184#M369419 <P>My broadband keeps dropping and everything says good signal and connected so I don't understand why this is happening?</P> Tue, 26 Dec 2023 22:14:59 GMT Kim147 2023-12-26T22:14:59Z https://helpforum.sky.com/t5/Broadband/My-broadband-keeps-dropping/m-p/4519184#M369419 <P>My broadband keeps dropping and everything says good signal and connected so I don't understand why this is happening?</P> Tue, 26 Dec 2023 22:14:59 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-keeps-dropping/m-p/4519184#M369419 Kim147 2023-12-26T22:14:59Z https://helpforum.sky.com/t5/Broadband/My-broadband-keeps-dropping/m-p/4519186#M369420 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3935046">@Kim147</a>&nbsp;</P> <P>&nbsp;</P> <P>'Good signal' is WiFi from the Hub.&nbsp; If the external internet connection to the address is failing, the signal will still be 'good' but it won't be going anywhere.</P> Tue, 26 Dec 2023 22:23:26 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-keeps-dropping/m-p/4519186#M369420 TimmyBGood 2023-12-26T22:23:26Z https://helpforum.sky.com/t5/Broadband/My-broadband-keeps-dropping/m-p/4519188#M369422 <P>Ok thank you. Do you know how I fix that?</P> Tue, 26 Dec 2023 22:29:16 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-keeps-dropping/m-p/4519188#M369422 Kim147 2023-12-26T22:29:16Z https://helpforum.sky.com/t5/Broadband/My-broadband-keeps-dropping/m-p/4519241#M369429 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3935046">@Kim147</a>&nbsp;if the internet light on your Sky hub is out or amber it indicates a loss of external connection. You can find out if Sky arexaware of an issue affecting your line by using the connection test in the My Sky app which works over a mobile connection. If there isn't a known fault call Sky to report the loss of connection so they can get your line checked by an engineer.</P> Wed, 27 Dec 2023 07:04:41 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-keeps-dropping/m-p/4519241#M369429 Chrisee 2023-12-27T07:04:41Z