topic Re: Sky Wi-Fi issue dropping and slow in Broadband

Sky Wi-Fi issue dropping and slow

Kaymc — Tue, 26 Dec 2023 13:01:34 GMT

Had sky for 7 years plus Wi-Fi was great no issues until October started dropping and really slow, engineer been out and replaced socket advised to change broadband shield which we did, still same, called again new router sent out but issues now worse, broadband speeds seem ok every time on test, just Wi-Fi issues any ideas?

Re: Sky Wi-Fi issue dropping and slow

Highlinder — Tue, 26 Dec 2023 14:04:34 GMT

@Kaymc Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Sky Wi-Fi issue dropping and slow

Chrisee — Tue, 26 Dec 2023 14:28:04 GMT

@Kaymc can you post you Sky hubs connection stats as these will provide information for forum members to give you help see Find your Sky Broadband router statistics

Re: Sky Wi-Fi issue dropping and slow

Kaymc — Wed, 27 Dec 2023 19:25:05 GMT

Re: Sky Wi-Fi issue dropping and slow

JimM1 — Wed, 27 Dec 2023 22:33:05 GMT

@Kaymc

Your stat's are a little strange....

Unit up at 22 day's powered.

WAN has been up 15 day's? must have been a drop somewere can happen.

But wireless up only over a day on both bands?

You say also this was a replacement router.....

If you have a look back in the forum, you will see a copy of my stat's on user JimM1.

I would power of the router to reset, give it a couple of day's and re-look at the stat's again.

Keep a note during the period, if anything strange happens.

Testing speed is allways beter done with ETHERNET, but wireless can give an idea to speed

through put over the system, If and When i test with my phone i try to make sure that NO one

else is doing much on the Internet in the house, and it can match close to my 40/10 split and get 36/9.

Re: Sky Wi-Fi issue dropping and slow

Fay82 — Wed, 27 Dec 2023 23:09:57 GMT

I am havinging same problem I have superfamily sky broadband with boost an openreach engineer came out today who did something on the outside box and changed the inside socket he said we have speeds of

40 mpbs coming in but when we checked thw wifi download speed it's only 14 mbps dropping to 11mbps he told me to contact sky again tomorrow and tell them its the wifi that's the problem and maybe try to get a new hub.its a right pain

Re: Sky Wi-Fi issue dropping and slow

JimM1 — Thu, 28 Dec 2023 07:13:00 GMT

@Fay82

From post 2 or 3 find your stat's and post to the forum, you have multiple as you jumped on this to so will copy to your original also.

Jim

Re: Sky Wi-Fi issue dropping and slow

Chrisee — Thu, 28 Dec 2023 08:20:39 GMT

@Kaymc your stats show a stable broadband connection running at 80Mb/s down and 20Mb/s up. You only use wifi so the most likely cause of poor connection to your devices will be issues with the wifi signal in your home.

Interference from neoghbour's networks can vary but as a start power down your hub and then let it restart the boot process includes the hub trying to find the least congested channel. If you want to be more scientific download a wifi analyzer app onto an Android phone or a windows laptop as that will showcall networks within range as you move round your home. A signal on the same or adacent channel to your hub can cause interference if strong enough.

Wifi routers work best when in the open and above obstructions like radiators. Also keep any other kit that is wireless like cordless phones a few feet away. There many other ways of improving wifi speeds but try those to see if they help.

Re: Sky Wi-Fi issue dropping and slow

Fay82 — Thu, 28 Dec 2023 18:48:19 GMT

Ok thanks my original post is not letting me see any reply s when I go on it says unavailable

Re: Sky Wi-Fi issue dropping and slow

mae-3 — Thu, 28 Dec 2023 19:32:29 GMT

@Kaymc

Your router stats in addition to what @Chrisee has stated show a 9.5Mbps download in progress which isn't reflected in the traffic on the WLAN and LAN, suggest and recommend that you leave the Sky router off for an hour to acquire a new public IP address just in case that traffic is an attack or you don't know where it is occuring.