topic Upgraded my broadband. in Broadband

Upgraded my broadband.

AlexT21 — Tue, 26 Dec 2023 13:36:13 GMT

Hi guys I've recently upgraded my broadband to the gigafast and it says the activation date was yesterday but currently my internet has not upgraded they said it would happen remotely too. Just wondering what to do and if it does this automatically or not. Thanks

Re: Upgraded my broadband.

TimmyBGood — Tue, 26 Dec 2023 13:57:48 GMT

@AlexT21

I'd suggest that an activation date of Christmas Day is probably an error...

Re: Upgraded my broadband.

TimmyBGood — Tue, 26 Dec 2023 14:01:37 GMT

@AlexT21

Do you already have FTTP infrastructure (optical cable and an ONT) at the address?

If so the speed change can be actioned remotely once appropriate staff are back at work.

Re: Upgraded my broadband.

AlexT21 — Tue, 26 Dec 2023 14:06:28 GMT

Yes already have all this fitted from the last package that I was on I'm going to guess the same in regards to the date.