topic Re: Issue with internet in Broadband

Issue with internet

graceanwo_ — Sat, 23 Dec 2023 08:49:40 GMT

From midnight on 23/12/2023 my broadband (internet) has not been working at all and it's highly frustrating with Christmas just around the corner.

power - green

internet - flashing amber

WiFi - green

voice - amber

I think it's ridiculous and I demand that someone comes down to this place or from your own end and fix the issue because it's affecting me

and frustrating me seriously

Re: Issue with internet

Daniel0210 — Sat, 23 Dec 2023 09:03:09 GMT

@graceanwo_ wrote:

I think it's ridiculous and I demand that someone comes down to this place or from your own end and fix the issue because it's affecting me and frustrating me seriously

@graceanwo_

Unfortunately faults occur at the most inconvenient times. It's not ridiculous. Our cooker broke down on Christmas morning last year whilst cooking the turkey! These things happen.
I’m afraid you are talking to fellow customers on here, not Sky Customer Services. You need to report it to Sky but as you can probably guess you won't get an engineer out now until at least Wednesday.

Re: Issue with internet

graceanwo_ — Sat, 23 Dec 2023 09:03:20 GMT

How can I contact sky. ?

Re: Issue with internet

Daniel0210 — Sat, 23 Dec 2023 09:07:18 GMT

@graceanwo_
Your post has been escalated to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Issue with internet

TimmyBGood — Sat, 23 Dec 2023 09:56:23 GMT

@graceanwo_ wrote:

I demand that someone comes down to this place or from your own end and fix the issue

As @Daniel0210 indicates, Openreach doesn't do in-person domestic broadband support over weekends or Bank Holidays, so Wednesday 27th is their next working day. ISPs cannot use their own personnel to work on Openreach infrastructure.

Re: Issue with internet

Addie15 — Sat, 23 Dec 2023 09:54:10 GMT

Hi there! Thank you for escalating this. We have sent an invite to graceanwo_.

Re: Issue with internet

Wi1son — Sun, 24 Dec 2023 16:35:29 GMT

Exactly the same with me, no internet for over a day. I have bought my son a smart tv for Christmas which he now can't use and i have been told it can take up to 5 days to fix. I'm so upset and angry.