topic Broadband Shield Down? in Broadband

Broadband Shield Down?

Padzed — Sun, 24 Dec 2023 10:31:24 GMT

Hello,

I am a new Sky Broadband Customer and have been trying unsuccessfully to log into the Broadband Sheild to change some settings but every time I get the error below. Is this a Service or Account issue or have I missed something, like having to avtivate the function?

Kind regards,

Re: Broadband Shield Down?

jamesn123 — Tue, 02 Jan 2024 13:04:00 GMT

@Padzed

Try clearing your cache & cookies or using a different browser as the Sky website can be picky on when it wants to work

Re: Broadband Shield Down?

vince1970 — Mon, 08 Jan 2024 17:12:12 GMT

im having the same issues. Bradband Shield page not opening o any browser

Re: Broadband Shield Down?

Chrisee — Mon, 08 Jan 2024 17:42:04 GMT

@vince1970 if following the advice doesnt sort the issue call Sky to get it sorted.

Re: Broadband Shield Down?

Guy+Keshet — Thu, 01 Feb 2024 12:49:35 GMT

I'm affeceted by the same issue. calling Sky does not resolve it - the call centre agent is very nice and follows up but the techincial support team does nothing. Sky have now said they will not reoslve the isuse and are making me wait an extra week to get a 'blocked' letter so Ican compalin to the ADR. I can see many forum posts complaining about the same so outrages that Sky is simply ignoring this

helpforum.sky.com/t5/Broadband/Error-accessing-Broadband-Shield/m-p/4504057

helpforum.sky.com/t5/Broadband/Broadband-shield-error-can-t-sign-in/m-p/4125488

helpforum.sky.com/t5/Broadband/Broadband-Shield-Error/m-p/4531161

helpforum.sky.com/t5/Broadband/Broadband-Shield-error/m-p/4531401

Re: Broadband Shield Down?

GerryBh1967 — Fri, 12 Jul 2024 16:24:16 GMT

Did you get this resolved? We're having similar issues.

Re: Broadband Shield Down?

Guy+Keshet — Fri, 12 Jul 2024 16:54:05 GMT

Nope. I contacted sky support, spoke to an agent for an hour and the. He closed the case claiming I said its resolved which was a lie.

I now left sky and have better broadband at a cheaper price