topic Re: Turning off Sky broadband shield in Broadband

Turning off Sky broadband shield

SuperMonkie — Fri, 22 Dec 2023 20:33:36 GMT

Hi I can't disable the sky broadband shield can you please arrange to have this disabled for my account

Re: Turning off Sky broadband shield

Highlinder — Fri, 22 Dec 2023 20:38:33 GMT

@SuperMonkie What devices have you tried to do this on and which browser are you using to try and turn off broadband shield?

Also, you are not talking to Sky as they don't know who you are from this forum post.

Re: Turning off Sky broadband shield

SuperMonkie — Fri, 22 Dec 2023 22:51:46 GMT

I'm based in Ireland we don't seem to have access I have see some sky reps addressing this issue by DM I was hoping one would get back to me and sort it.

Re: Turning off Sky broadband shield

Chrisee — Sat, 23 Dec 2023 07:19:01 GMT

Seems a common problem @SuperMonkie not sure if the Forum Escalation team can help as you are in Irelabd but Inhave escalated your post which means theyvshould respond later today.

Re: Turning off Sky broadband shield

Addie15 — Sat, 23 Dec 2023 09:15:15 GMT

Hi there! Thank you for escalating this. We have sent an invite to SuperMonkie.

Re: Turning off Sky broadband shield

RuthMol — Sat, 10 Feb 2024 13:26:28 GMT

Im also in Ireland and unable to access this setting to turn it off. Did you get this sorted?

Re: Turning off Sky broadband shield

Chrisee — Sat, 10 Feb 2024 14:58:57 GMT

@RuthMol you should be able to turn off the Shield in the My Sky app if you are using the Sky id linked to the account holder. If you definitely cant then we can escalate your post.

Re: Turning off Sky broadband shield

RuthMol — Sat, 10 Feb 2024 15:06:11 GMT

When I do that in the app I keep getting an error message saying "sorry, something went wrong" "please try again".

But when I hit "please try again" the same page comes up

Re: Turning off Sky broadband shield

Kurt8314 — Tue, 09 Apr 2024 18:54:18 GMT

I'm having the same kind of issue, it's telling me my broadband isn't set up yet so I can't even access the settings

Re: Turning off Sky broadband shield

Trina9 — Tue, 23 Dec 2025 06:24:09 GMT

How to turn off my sky broadband shield?

Re: Turning off Sky broadband shield

Chrisee — Tue, 23 Dec 2025 07:40:34 GMT

@Trina9 assuming you are the account holder and using the Sky ID linked to the account use the instructions here https://www.sky.com/help/articles/sky-broadband-shield-using

If you are certainyou are using the correct id and it isnt working call Sky they should take you through a security check and change tge permissions fir you. While you can turn the shield off completly leaving it on age 18 helps blocks known phishing and malwareactivity.