topic Connection issues in Broadband

Connection issues

Craigbell1 — Fri, 22 Dec 2023 19:28:42 GMT

we have recently upgraded to skyfibre broadband and have since suffered with poor connections issues with all our sky Q boxes and phones/tablets.
we're regularly having to reset the connection between the booster and the boxes. The internet seems really poor is anyone else having issues like this?

Re: Connection issues

Highlinder — Fri, 22 Dec 2023 20:40:48 GMT

@Craigbell1 When you upgraded to fibre did you have to change your router to do so or did you keep the same router that you had for your internet before?

Re: Connection issues

Craigbell1 — Fri, 22 Dec 2023 20:47:31 GMT

@Highlinder

we received a new one and sent the old one back to them.

Re: Connection issues

Highlinder — Mon, 25 Dec 2023 19:44:50 GMT

@Craigbell1 Did you also change the booster you had from the old router to a new booster that goes with the new router?