topic Re: Issues signing into hub/router in Broadband

Issues signing into hub/router

scullybug — Fri, 22 Dec 2023 15:14:29 GMT

I have tried to enter the username as 'admin' and tried both 'sky' as the password and the password on the back of the hub/router and neither are being accepted and there's no option for 'forgotten password' to reset it.

Please help!

Thanks

Re: Issues signing into hub/router

Highlinder — Fri, 22 Dec 2023 15:47:50 GMT

@scullybug Which hub do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Issues signing into hub/router

scullybug — Fri, 22 Dec 2023 16:01:17 GMT

I have the sky q hub

Re: Issues signing into hub/router

Highlinder — Fri, 22 Dec 2023 16:32:34 GMT

@scullybug You can find how to access the router panel in the image below.

Re: Issues signing into hub/router

scullybug — Fri, 22 Dec 2023 17:31:41 GMT

Username admin and password sky didn't work, neither did the password on the router panel - that's why I posted on here, because I still can access it.

Re: Issues signing into hub/router

Eeeps — Fri, 22 Dec 2023 17:49:07 GMT

@scullybug wrote:
Username admin and password sky didn't work, neither did the password on the router panel - that's why I posted on here, because I still can access it.

I expect the username and password are case sensitive - make sure you use lower case for both.

If that doesn't work it sounds like the password has been changed at some point - you will need to perform a factory reset by using the button on the back of the hub. (press and hold for > 10 seconds)

Re: Issues signing into hub/router

scullybug — Fri, 22 Dec 2023 18:45:52 GMT

Thank you everyone for all your help, It appears to have sorted itself out now and is letting me back in and update.