topic Re: Installation not complete in Broadband

Installation not complete

Claire33 — Mon, 18 Dec 2023 22:14:14 GMT

I am a new sky broadband and tv customer. It was arranged for an engine eee to visit on 13th Dec and waited in for the 8am to 1pm duration however no-one arrived. I used the I line system to report a missed visit and was advised to wait 2 days as a re-arranged time will be available. This has not happened as still shows engineer visit on 13th Dec is in progress. I am now paying for broadband that has yet to be installed and have had no correapondence about when an engineer will visit. Please can someone advise on what I need to do to be able to get connected to broadband.

Re: Installation not complete

Lisa-P1987 — Tue, 19 Dec 2023 11:39:50 GMT

Hi there @Claire33 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Installation not complete

Lisa-P1987 — Thu, 21 Dec 2023 13:40:29 GMT

We are still looking to help you @Claire33 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Installation not complete

Claire33 — Thu, 21 Dec 2023 15:10:24 GMT

Thank you it now appears to be sorted.