topic Re: Internet Down in Broadband

Internet Down

OllyBoy — Tue, 19 Dec 2023 15:29:17 GMT

Has anyone here noticed that their Internet keeps dropping out in the DA Post code area since last night? I get 2 green lights on my router and the Internet light goes out. My router stats shows there's an outage 🤔

Re: Internet Down

Highlinder — Tue, 19 Dec 2023 17:35:13 GMT

@OllyBoy Have you tried to run a broadband test to see if will let you book an engineer or give you further information?

Re: Internet Down

OllyBoy — Tue, 19 Dec 2023 18:53:39 GMT

@Highlinder I tried but the MySky app gets part way into the test and then comes up saying "Ooops, we're having some problems and can't complete your broadband test. Please come back late🙄 But it has come back on again now so fingers crossed it stays on this time.

Re: Internet Down

Highlinder — Tue, 19 Dec 2023 21:31:45 GMT

@OllyBoyIf you are able to run it on a PC then try this.

use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

Re: Internet Down

OllyBoy — Wed, 20 Dec 2023 07:01:29 GMT

@Highlinder Thanks for the link, I'll keep that bookmarked. My internet is still working this morning so fingers crossed its fixed now.

It was my local exchange that was having problems because my brother who lives just up the road and is on plusnet lost his internet to 🙄

You would think that the MySky app could still run the broadband test properly during this outage rather than giving an oops error message and telling you to come back later.