Internet disconnected

IanDobbin — Tue, 19 Dec 2023 08:52:14 GMT

Hi,

After some guidance...

My internet cut out on Friday due to, what now has been confirmed, an engineer installing a service to my new neighbours but over-riding my line therefore cutting me off.

I've read the 'service outage' notes saying I cannot claim a refund unless it is 2+ working days (this will kick in around lunchtime today based on the timescale).

Am I able to push back on this as it was a SKY engineer error (for want of a better phrase) which left me back in the dark ages, and put a claim in from the point of the installation into the ajoining property ?

Alternatively, is there a customer service email kicking around that I can badger them on ? I've tried the SKY website, but can't find one easily.

I don't have time to sit on the phone daytime so electronic comms is better suited for my working day

TiA

Ian

Re: Internet disconnected

TimmyBGood — Tue, 19 Dec 2023 09:05:50 GMT

@IanDobbin

There isn't an email address for that.

The Ofcom scheme specifies the two day window because that's the Openreach target time to fix on domestic service: you can attempt to negotiate additional or separate refund from Sky outside the remit of that scheme, although any amount received almost certainly wouldn't cover the time this may take.

topic Internet disconnected in Broadband

Internet disconnected

Re: Internet disconnected