Broadband charges from previous provider

EJms1 — Mon, 18 Dec 2023 15:38:22 GMT

I've contacted my previous provider and they are still awaiting confirmation of switch to Sky broadband. I am not able to close my previous account with previous provider due to them not being told of switch.

I was told they would be informed of switch. I am still getting billed for my previous provider as well as Sky.

Previous provider was TalkTalk. Have not had TalkTalk since November. I have contacted TalkTalk and they need notice from Sky of the switch over to their broadband.

Re: Broadband charges from previous provider

TimmyBGood — Mon, 18 Dec 2023 16:00:07 GMT

@EJms1 wrote:

I was told they would be informed of switch. I am still getting billed for my previous provider as well as Sky.

That might suggest you've had a new provision rather than a 'switch' : switching can't happen without the 'losing' provider being aware of the change.

topic Broadband charges from previous provider in Broadband

Broadband charges from previous provider

Re: Broadband charges from previous provider