topic Re: sky talk shield in Broadband

sky talk shield

Ivann — Mon, 18 Dec 2023 09:27:50 GMT

I am unable to activate sky talk shield online. I continually get " we are unable to deal with your request "

Re: sky talk shield

cookiemonsteruk — Mon, 18 Dec 2023 09:32:11 GMT

To use talk shield you need to be on a sky voice and broadband connection

Could you diav 17070 from your landline if you get a welcome to sky message then you are if not you won't be able to use talk shield

Re: sky talk shield

Ivann — Mon, 18 Dec 2023 13:31:53 GMT

I am on Sky broadband and Sky Talk. Is Sky Voice the same as sky Talk?

Re: sky talk shield

cookiemonsteruk — Mon, 18 Dec 2023 13:36:17 GMT

@Ivann

Sky talk shield requires that your line is run on skys own network as opposed to bt wholesale . Did you try 17070 to see what welcome message you get?

Re: sky talk shield

Ivann — Mon, 18 Dec 2023 13:40:50 GMT

I did not get any message when I dialled 17070

Re: sky talk shield

Highlinder — Mon, 18 Dec 2023 13:42:40 GMT

@Ivann So the line is just silent when you dial that number? Where are you in the UK or Ireland?

Re: sky talk shield

cookiemonsteruk — Mon, 18 Dec 2023 13:53:26 GMT

@Ivann

Checking back to a previous post you have a dect base phone plugged into the hub and a few others about the house.

Are all phones the same make are you getting the fault on the base station on all phones or just the sub station

Re: sky talk shield

Ivann — Mon, 18 Dec 2023 14:02:23 GMT

All the phones are the same make Panasonic and I'm getting the same response from all - total silence when I dial 17070

Re: sky talk shield

cookiemonsteruk — Mon, 18 Dec 2023 14:05:49 GMT

@Ivann

Are you able to make and receive calls on all phones now or just the base station?

Re: sky talk shield

Ivann — Mon, 18 Dec 2023 14:09:49 GMT

I can make and receive calls on all my phones

Re: sky talk shield

cookiemonsteruk — Mon, 18 Dec 2023 14:17:00 GMT

@Ivann

Can you call sky

Contact sky on 150 from your landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

To get them to set talk shield up for you or if you wish i can escalate this to sky directly

Re: sky talk shield

Ivann — Mon, 18 Dec 2023 15:10:23 GMT

Can you please escalate to Sky, thank you for your help.

Re: sky talk shield

cookiemonsteruk — Mon, 18 Dec 2023 15:29:31 GMT

@Ivann

Could you keep an eye out on this forum using a chrome browser

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or red and blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: sky talk shield

Lisa-P1987 — Mon, 18 Dec 2023 15:30:43 GMT

Thanks for escalating this. We’ve sent @Ivann an invite to chat.

Re: sky talk shield

Ivann — Mon, 18 Dec 2023 16:32:30 GMT

I have been in touch with Sky they assure me that sky shield will be a tive in 24 hours. Meanwhile thanks for your help.

Re: sky talk shield

cookiemonsteruk — Mon, 18 Dec 2023 16:33:57 GMT

@Ivann

Was that as a result of the online chat or did you have to ring

Re: sky talk shield

Ivann — Mon, 18 Dec 2023 16:40:22 GMT

I rang them

Re: sky talk shield

cookiemonsteruk — Mon, 18 Dec 2023 16:41:26 GMT

@Ivann

Glad you got it sorted 👍