https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4513442#M368523 <P>See above did earlier in thread , thanks&nbsp;</P> Mon, 18 Dec 2023 15:13:58 GMT cmpwn 2023-12-18T15:13:58Z https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4512381#M368396 <P>Internet gone down - flashing orange light. Occurred last night fixed for couple hours this morning, down again now. Any ideas?</P> Sun, 17 Dec 2023 13:20:53 GMT https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4512381#M368396 cmpwn 2023-12-17T13:20:53Z https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4512384#M368397 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_5631.jpeg" style="width: 1289px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/95854iBF06C59529D09FEF/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_5631.jpeg" alt="IMG_5631.jpeg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_5633.jpeg" style="width: 1290px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/95855i4D69E0AFE98D7923/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_5633.jpeg" alt="IMG_5633.jpeg" /></span></P><P> </P> Sun, 17 Dec 2023 13:22:14 GMT https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4512384#M368397 cmpwn 2023-12-17T13:22:14Z https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4512386#M368398 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_5633.jpeg"><img src="https://helpforum.sky.com/skins/images/CADB80B06310B7BE33D8C6941FA3C21A/responsive_peak/images/image_not_found.png" alt="IMG_5633.jpeg" /></span></P><P> </P> Sun, 17 Dec 2023 13:22:48 GMT https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4512386#M368398 cmpwn 2023-12-17T13:22:48Z https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4512818#M368450 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2097900">@cmpwn</a>&nbsp; Have you tried runnning the broadband test?</P><P>&nbsp;</P><P>Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.</P> Sun, 17 Dec 2023 22:09:21 GMT https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4512818#M368450 Highlinder 2023-12-17T22:09:21Z https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4513220#M368483 <P>Hi an engineer is booked. It appears to be intermittent and when it comes back there is lower speed. Says no issue on the line, but connection to hub is issue.</P> Mon, 18 Dec 2023 12:08:45 GMT https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4513220#M368483 cmpwn 2023-12-18T12:08:45Z https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4513324#M368504 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2097900">@cmpwn</a>&nbsp; Could you please post your router stats following the link below.<BR /><A href="https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474" target="_blank">https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474</A></P> Mon, 18 Dec 2023 13:46:19 GMT https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4513324#M368504 Highlinder 2023-12-18T13:46:19Z https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4513442#M368523 <P>See above did earlier in thread , thanks&nbsp;</P> Mon, 18 Dec 2023 15:13:58 GMT https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4513442#M368523 cmpwn 2023-12-18T15:13:58Z https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4513668#M368577 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2097900">@cmpwn</a>&nbsp; Is your internet still down as the router stats that you put up before showed this when the connection was down. Has your internet been up and working at all between this time and the time you posted the router stats before?</P> Mon, 18 Dec 2023 19:05:22 GMT https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4513668#M368577 Highlinder 2023-12-18T19:05:22Z https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4513677#M368578 <P>Came back up for couple hours at half speed and then again for another few hours yesterday. Down all day today until this evening - came back up at 3mbs when normally 70.</P><P>&nbsp;</P><P>stats to follow...</P> Mon, 18 Dec 2023 19:19:50 GMT https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4513677#M368578 cmpwn 2023-12-18T19:19:50Z https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4513681#M368579 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_5643.png" style="width: 2796px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/95883i5BEBAEB63656854A/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_5643.png" alt="IMG_5643.png" /></span></P><P> </P> Mon, 18 Dec 2023 19:20:50 GMT https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4513681#M368579 cmpwn 2023-12-18T19:20:50Z https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4513702#M368581 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2097900">@cmpwn</a>&nbsp; When is the engineer due to come out? I would leave it as it is until the engineer comes out and they can see what has been going on.</P> Mon, 18 Dec 2023 19:34:35 GMT https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4513702#M368581 Highlinder 2023-12-18T19:34:35Z https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4513705#M368582 <P>Should be tomorrow morning - let's hope it's an easy fix! Ta</P> Mon, 18 Dec 2023 19:36:30 GMT https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4513705#M368582 cmpwn 2023-12-18T19:36:30Z https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4513728#M368584 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2097900">@cmpwn</a>&nbsp; Come back and let us know what the outcome was and what the issue was that caused this for you.</P> Mon, 18 Dec 2023 19:49:45 GMT https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4513728#M368584 Highlinder 2023-12-18T19:49:45Z