https://helpforum.sky.com/t5/Broadband/Engineer-didn-t-finished-the-installation/m-p/4513126#M368472 Hi, 5 days ago the engineer came to install the internet in my house, openrench give me appointment time from 13 to 18, the engineer arrived at 17:00 and he said he Is not going to be able to do all the installation because was dark to do the outside part ( i don't understand why he didn't come earlier) my problem is now I'm without service, nobody give me a answer to know how long is going to take, is no update about new appointment and Christmas is very close and I don't want they booked me for next year. It's anyone had the same experience? What can I do? Is any way to speed up the thing a bit? Thanks Mon, 18 Dec 2023 10:45:46 GMT LuisB 2023-12-18T10:45:46Z https://helpforum.sky.com/t5/Broadband/Engineer-didn-t-finished-the-installation/m-p/4513126#M368472 Hi, 5 days ago the engineer came to install the internet in my house, openrench give me appointment time from 13 to 18, the engineer arrived at 17:00 and he said he Is not going to be able to do all the installation because was dark to do the outside part ( i don't understand why he didn't come earlier) my problem is now I'm without service, nobody give me a answer to know how long is going to take, is no update about new appointment and Christmas is very close and I don't want they booked me for next year. It's anyone had the same experience? What can I do? Is any way to speed up the thing a bit? Thanks Mon, 18 Dec 2023 10:45:46 GMT https://helpforum.sky.com/t5/Broadband/Engineer-didn-t-finished-the-installation/m-p/4513126#M368472 LuisB 2023-12-18T10:45:46Z https://helpforum.sky.com/t5/Broadband/Engineer-didn-t-finished-the-installation/m-p/4513135#M368473 <P>Sky are at the mercy of the openreach engineer updating your visit correctly if he did you would have received a call or text to rebook</P><P>if not then it takes 3 working days for it to be registered as late completing so you should receive updates today or tomorrow from sky once it has been investigated</P><P>&nbsp;</P><P>engineers are assigned visits on mass so may not have finished previous jobs until it was dark so was unable to action yours</P> Mon, 18 Dec 2023 10:50:22 GMT https://helpforum.sky.com/t5/Broadband/Engineer-didn-t-finished-the-installation/m-p/4513135#M368473 mormegil 2023-12-18T10:50:22Z