topic Re: No Internet connection in Broadband

No Internet connection

Jonathan85 — Mon, 18 Dec 2023 08:57:25 GMT

Were trying to set up the sky hub on the actual live date which is today but the screen on tv is stating there seems to be a problem with your broadband and not connecting we tried everything from connecting to the hub not working the lights are on from the router yellow Amber and power no Internet connection just 3 solid green lights

Re: No Internet connection

Lisa-P1987 — Mon, 18 Dec 2023 10:08:15 GMT

Hi there, if today is your activation date, it can be up till midnight for the services to be available.

You would get notifications from us that everything is up and running, so it's best to wait for them before trying to setup.

https://www.sky.com/help/articles/sky-broadband-and-talk-remote-activation

Re: No Internet connection

Jonathan85 — Mon, 18 Dec 2023 11:07:25 GMT

We didn't know that was the case just rang them and said what you just said many thanks cheers 👍 I thought it would be activated today to use but we didn't know that was the reason

Re: No Internet connection

Jonathan85 — Mon, 18 Dec 2023 11:30:18 GMT

All 3 green lights are lit on the hub but still nothing shown on tv screen it.will change cheers 🍻