topic Re: Streaming Puck in Sky Stream

Streaming Puck

Degsy4 — Mon, 02 Nov 2026 18:07:27 GMT

I have been with Sky approx 4 months and to be quite honest the Streaming Puck freezes swops channels screen goes blank fast forwards on its own and has been a nightmare ever since changing from Virgin Media to Sky never had a problem with VM

I have tried every suggestion on the Sky forums beens in touch with Sky Tech support still no joy tried moving router and puck away from any cables made sure they are in the open and not enclosed attached a Cat cable like the tech support have advised turned wi fi off in setting restated everything so mant time I have lost count got a 2 metre Cat cable so the puck is no where near any cables

I am seriously at the end of my tether and no idea what to do so many people on this forum with similar problems why can't Sky actually supply something that actually works HELP

Re: Streaming Puck

mikealanr — Mon, 02 Nov 2026 21:13:36 GMT

Hi @Degsy4

Who supplies your broadband? I've got 2 glass units and 4 pucks working with EE broadband no issues! Unfortunately comparing it to VM isn't a great comparison as they deliver over an enclosed network (i.e. you have to have their broadband) so a lot less variables.

At the start there were issues with Sky Glass and VM routers but this was resolved IIRC.

But it does sound like you have tried most things we would recommend.

MikeAlanR

Re: Streaming Puck

Degsy4 — Tue, 03 Nov 2026 11:42:08 GMT

Thanks Mike for your message I will probably end up calling Sky Tech again