topic Re: Stream box not turning on in Sky Stream

Stream box not turning on

Ameliaboults — Sat, 24 Oct 2026 11:40:35 GMT

Stream box not turning on. No lights.

WiFi connection is ok but could be better, tried to unplug it and back on again and still not working.

Re: Stream box not turning on

baron75mk3 — Sat, 24 Oct 2026 11:44:26 GMT

@Ameliaboults Underneath the puck at the front you will find a power button , try this button & see if the power light comes on , the remotes connection might have been severed or remote might be malfunctioning

Re: Stream box not turning on

lettice — Sat, 24 Oct 2026 12:43:25 GMT

@Ameliaboults wrote:

Stream box not turning on. No lights.

WiFi connection is ok but could be better, tried to unplug it and back on again and still not working.

@Ameliaboults

Can you try the following please.

Often the cause of this is the Sky Stream puck gets stuck in a kind of standby state.

Read this Sky help article, namely performing the recovery procedure on step 4 ;

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-...