topic Re: Disney+ stuck in activation loop in Sky Stream

Disney+ stuck in activation loop

FMUK — Fri, 23 Oct 2026 15:17:45 GMT

I'm having an issue activating the free Disney+ Standard with Ads subscription included with my Sky package.

I previously had a paid Disney subscription, that I've cancelled - when I now attempt to activate via sky.com/disneyplus-activate, my Sky iD indicates that the accounts *are* linked. However, whenever I open Disney+ (either via the TV app or web browser), it takes me straight to a "Restart Subscription" screen asking to select payment details from a set of Disney subscription offerings rather than recognizing the Sky entitlement with the free 'Disney Standard'

I've tried clearing app data, using incognito windows, and refreshing apps via the Sky settings, but the account is still stuck prompting for a direct paid sub.

Could a Sky moderator or agent please reset the Disney+ activation token on my account so I can link it cleanly?

Re: Disney+ stuck in activation loop

_Claire — Sat, 24 Oct 2026 12:22:26 GMT

Hi @FMUK I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Disney+ stuck in activation loop

FMUK — Tue, 27 Oct 2026 13:53:04 GMT

So frustrating!
I shared all details on 24th of October, was given the form to fill inside the message, which I did...then later got a message back saying, "sorry, the form has expired - let me know when you're around so I can send you another" (!).

I posted around 4pm-ish on 25th saying I was free, left the browser open with no response, then again at 10:30am on the 26th to say I was free, again had the browser open with no response.
Just checked in at 12:50pm on 27th, to discover at some random point since then, a form has been sent, which has then expired before I've even seen it!
I've asked for the link to be shared again, but not response yet, one hour later 🤷

How is this supposed to actually work??!