Sky stream keeps pausing to buffer

Mm91 — Fri, 23 Oct 2026 20:05:18 GMT

Keeps pausing to buffer. WiFi connection checker is perfect.

Re: Sky stream keeps pausing to buffer

Fothergill1 — Sat, 24 Oct 2026 10:14:33 GMT

Hi @Mm91 and welcome to the forum. The Wi-Fi checker is not very useful in my opinion and at bestjust gives an indication.

One of the main reasons for buffering or freezing is the quality and speed of the Wi-Fi signal being received at the TV/puck and not that being received at the router. This can be checked with the Netflix App (Get help > Check network) and is often much less than you might expect. The minimum speeds recommended by Sky are as follows:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

These speeds assume there is nothing else in your home using up your WiFi bandwidth.

If your speed at the TV is borderline try connecting via Ethernet cable. If this is not practical you can use powerline adapters (about £40 at Amazon). Note the Ethernet port on the Glass TV (& pucks) only supports 100mbps so don't waste money on the more expensive 1gb powerline adapters

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Sky stream keeps pausing to buffer

Re: Sky stream keeps pausing to buffer