https://helpforum.sky.com/t5/Sky-Stream/Keeps-freezing-and-needing-restart/m-p/5394653#M84953 <P>My puck keeps freezing mid-show, or going blank. It needs unplugging and restarting multiple times a day. It's very distruptive. Now it isn't even correcting when unplugged and restarted</P> Fri, 16 Oct 2026 09:05:09 GMT Mel176 2026-10-16T09:05:09Z https://helpforum.sky.com/t5/Sky-Stream/Keeps-freezing-and-needing-restart/m-p/5394653#M84953 <P>My puck keeps freezing mid-show, or going blank. It needs unplugging and restarting multiple times a day. It's very distruptive. Now it isn't even correcting when unplugged and restarted</P> Fri, 16 Oct 2026 09:05:09 GMT https://helpforum.sky.com/t5/Sky-Stream/Keeps-freezing-and-needing-restart/m-p/5394653#M84953 Mel176 2026-10-16T09:05:09Z https://helpforum.sky.com/t5/Sky-Stream/Keeps-freezing-and-needing-restart/m-p/5394663#M84954 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4807619">@Mel176</a>&nbsp;wrote:<BR /><P>My puck keeps freezing mid-show, or going blank. It needs unplugging and restarting multiple times a day. It's very distruptive. Now it isn't even correcting when unplugged and restarted</P><HR /></BLOCKQUOTE><P>Probably best call Sky and ask for a replacement puck to be sent out. All pucks are loaned to customers and will be swapped if they don't function correctly.&nbsp;</P> Fri, 16 Oct 2026 09:15:34 GMT https://helpforum.sky.com/t5/Sky-Stream/Keeps-freezing-and-needing-restart/m-p/5394663#M84954 Angel_Aka 2026-10-16T09:15:34Z https://helpforum.sky.com/t5/Sky-Stream/Keeps-freezing-and-needing-restart/m-p/5394664#M84955 <P>Is it connected via WIF or cable ?&nbsp;</P> Fri, 16 Oct 2026 09:15:40 GMT https://helpforum.sky.com/t5/Sky-Stream/Keeps-freezing-and-needing-restart/m-p/5394664#M84955 baron75mk3 2026-10-16T09:15:40Z