https://helpforum.sky.com/t5/Sky-Stream/Fibre-installed-but-no-puck/m-p/5394267#M84907 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4807083">@S123han</a>&nbsp;wrote:<BR />I've had fibre installed today and working, but cannot access the streaming services as part of my package as the pick has not arrived. My account just states that it's awaiting activation and there is no indication whether it's been shipped.<HR /></BLOCKQUOTE><P>Stream pucks are normally sent immediately upon the order being placed and broadband installation takes place at a later date.&nbsp;</P><P>It sounds like your puck may have got lost in the mail so you'd best call Sky for further investigation.&nbsp;</P> Thu, 15 Oct 2026 15:44:43 GMT Angel_Aka 2026-10-15T15:44:43Z https://helpforum.sky.com/t5/Sky-Stream/Fibre-installed-but-no-puck/m-p/5394180#M84904 I've had fibre installed today and working, but cannot access the streaming services as part of my package as the pick has not arrived. My account just states that it's awaiting activation and there is no indication whether it's been shipped. Thu, 15 Oct 2026 14:17:07 GMT https://helpforum.sky.com/t5/Sky-Stream/Fibre-installed-but-no-puck/m-p/5394180#M84904 S123han 2026-10-15T14:17:07Z https://helpforum.sky.com/t5/Sky-Stream/Fibre-installed-but-no-puck/m-p/5394267#M84907 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4807083">@S123han</a>&nbsp;wrote:<BR />I've had fibre installed today and working, but cannot access the streaming services as part of my package as the pick has not arrived. My account just states that it's awaiting activation and there is no indication whether it's been shipped.<HR /></BLOCKQUOTE><P>Stream pucks are normally sent immediately upon the order being placed and broadband installation takes place at a later date.&nbsp;</P><P>It sounds like your puck may have got lost in the mail so you'd best call Sky for further investigation.&nbsp;</P> Thu, 15 Oct 2026 15:44:43 GMT https://helpforum.sky.com/t5/Sky-Stream/Fibre-installed-but-no-puck/m-p/5394267#M84907 Angel_Aka 2026-10-15T15:44:43Z