https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-not-working/m-p/5393607#M84871 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4804806">@MarkPreece</a>&nbsp;</P><P>&nbsp;</P><P>You will need to give the community more information for us to be able to assist. Is this a new install? Who is your ISP? What speed do you get? What speed is your puck getting? (Check in netflix &gt; profile pic &gt; get help? &gt; Connectivity check).</P><P>&nbsp;</P><P>Remember we are fellow customers on the community not sky and know nothing about you or your setup unless you tell us.</P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 14 Oct 2026 21:19:54 GMT mikealanr 2026-10-14T21:19:54Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-not-working/m-p/5393586#M84870 <P>Our sky pick keeps freezing and not let us select any channels.&nbsp;<BR /><BR /></P> Wed, 14 Oct 2026 20:53:54 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-not-working/m-p/5393586#M84870 MarkPreece 2026-10-14T20:53:54Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-not-working/m-p/5393607#M84871 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4804806">@MarkPreece</a>&nbsp;</P><P>&nbsp;</P><P>You will need to give the community more information for us to be able to assist. Is this a new install? Who is your ISP? What speed do you get? What speed is your puck getting? (Check in netflix &gt; profile pic &gt; get help? &gt; Connectivity check).</P><P>&nbsp;</P><P>Remember we are fellow customers on the community not sky and know nothing about you or your setup unless you tell us.</P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 14 Oct 2026 21:19:54 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-not-working/m-p/5393607#M84871 mikealanr 2026-10-14T21:19:54Z