topic Re: Frame Mismatch in Sky Stream

Frame Mismatch

Kiero84 — Wed, 14 Oct 2026 18:04:00 GMT

I'd love to get customers' experiences with regards to frame mismatching on Sky Stream. I've tried every way possible to minimise it, but the juddering at times is driving me mad! If Sky doesn't introduce actual frame matching by the end of my contract, I'll be cancelling. It simply isn't good enough!

Re: Frame Mismatch

Mark39 — Wed, 14 Oct 2026 20:06:21 GMT

@Kiero84 never experienced anything that might be attributed to frame mismatch.

Re: Frame Mismatch

TimmyBGood — Wed, 14 Oct 2026 20:22:08 GMT

@Kiero84

I guess you're referring to in-app playback?

Re: Frame Mismatch

TimmyBGood — Wed, 14 Oct 2026 20:25:42 GMT

@Mark39

As in this thread: it's the 50Hz vs 24fps thing.

https://helpforum.sky.com/t5/Sky-Stream/Sky-absolutely-need-to-support-framerate-matching/m-p/5366123

Re: Frame Mismatch

Kiero84 — Wed, 14 Oct 2026 20:29:19 GMT

No, I'm noticing it directly on Sky channels as well. Under Salt Marsh is a real culprit I'm finding.

Re: Frame Mismatch

TimmyBGood — Wed, 14 Oct 2026 20:36:45 GMT

@Kiero84

That's odd: anything made for a UK television channel should be in a native frame rate.