topic Duplicate Request to return equipment in Sky Stream

Duplicate Request to return equipment

JWing49 — Mon, 12 Oct 2026 14:23:38 GMT

I already returned box but are being asked again

Re: Duplicate Request to return equipment

Angel_Aka — Mon, 12 Oct 2026 14:34:43 GMT

@JWing49 wrote:
I already returned box but are being asked again

Did you keep proof of posting?

Re: Duplicate Request to return equipment

JWing49 — Tue, 13 Oct 2026 09:21:22 GMT

I did not keep proof of posting once I received your acknowledgement that it was with the courier

Re: Duplicate Request to return equipment

Angel_Aka — Tue, 13 Oct 2026 09:26:08 GMT

@JWing49 wrote:
I did not keep proof of posting once I received your acknowledgement that it was with the courier

You're not actually talking to Sky on this forum. It is mainly fellow customers on here.

In order to rectify your issue and prevent any non-return fee being charged you'll be better off calling Sky directly. Hardware returns are frequently not scanned back in to their systems in a timely fashion so it can trigger automatic requests to return something which has already been sent.