BBC iPlayer freezes

AndrewGP1312 — Mon, 12 Oct 2026 13:21:10 GMT

When I use BBC iPlayer app on Sky Stream to catch up / start programme from beginning, the picture freezes often and I get the spiral on screen suggesting it is buffering. I have EE Full Fibre, so buffering is unlikely to be the cause.

Re: BBC iPlayer freezes

Angel_Aka — Mon, 12 Oct 2026 13:26:31 GMT

@AndrewGP1312 wrote:
When I use BBC iPlayer app on Sky Stream to catch up / start programme from beginning, the picture freezes often and I get the spiral on screen suggesting it is buffering. I have EE Full Fibre, so buffering is unlikely to be the cause.

What speed is your Stream puck actually receiving?

Run a network check from the get help menu on the Netflix app - this will give you an idea. You need a sustained minimum of 25Mbps for any hope of a reliable service. If you're getting above this then try re-starting or re-installing the iPlayer app from the apps menu in the puck's settings.

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BBC iPlayer freezes

Re: BBC iPlayer freezes