topic Re: Technical Fault. Regularly occuring. in Sky Stream

Technical Fault. Regularly occuring.

Brookey — Sat, 03 Oct 2026 18:43:22 GMT

Regularly getting these faults with Sky Stream/puck. I want to say it's the internet provider, but we was with Sky Broadband previously and had the same problem. Makes me think, why am I paying for this service, when they can't provide the service?

Re: Technical Fault. Regularly occuring.

SuperMatt — Sun, 04 Oct 2026 14:10:06 GMT

Hi there, @Brookey. I'll send you an invite to a private chat shortly and we can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Technical Fault. Regularly occuring.

Non-techy — Sat, 10 Oct 2026 12:21:47 GMT

Did you get this resolved? I've been having the same problem since the start of September.

Re: Technical Fault. Regularly occuring.

-Heather- — Sat, 10 Oct 2026 12:55:25 GMT

Hi @Non-techy, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Technical Fault. Regularly occuring.

Raware — Sat, 10 Oct 2026 21:59:29 GMT

Hi Heather

ive also been having this issue since early September.

can i be added to the group too please? 🙂

Many thanks

Re: Technical Fault. Regularly occuring.

Non-techy — Sun, 11 Oct 2026 09:31:13 GMT

Hi Heather, thanks for this. I'm not at home until Wednesday evening. Can you please resend the link on Thursday?

Re: Technical Fault. Regularly occuring.

lettice — Sun, 11 Oct 2026 09:39:55 GMT

@Non-techy wrote:

Hi Heather, thanks for this. I'm not at home until Wednesday evening. Can you please resend the link on Thursday?

@Non-techy

If you can please post in this thread on Thursday as a reminder with your re-escalation request, one of us Superusers on here will be able to escalate to Sky for you.

Re: Technical Fault. Regularly occuring.

Non-techy — Sun, 11 Oct 2026 09:52:50 GMT

Thanks. Will do.