https://helpforum.sky.com/t5/Sky-Stream/Puck-constantly-rashes/m-p/5390266#M84522 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4655393">@Deb-s-12345</a>&nbsp;</P><P>&nbsp;</P><P>You will need to provide more information. Who is your ISP? What speed do you get? What speed is your puck getting (test in netflix &gt; profile pic &gt; get help? &gt; Connectivity check). Is it a new install? Has it ever worked etc etc.</P><P>&nbsp;</P><P>MikeAlanR</P> Fri, 09 Oct 2026 20:41:51 GMT mikealanr 2026-10-09T20:41:51Z https://helpforum.sky.com/t5/Sky-Stream/Puck-constantly-rashes/m-p/5390190#M84516 My puck keeps crashing on sky programmes. Have being trying to watch one episode of CIA for nearly two hours. Puck has crashed at least half a dozen times. I've unplugged and re-started several times. Fri, 09 Oct 2026 19:14:02 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-constantly-rashes/m-p/5390190#M84516 Deb-s-12345 2026-10-09T19:14:02Z https://helpforum.sky.com/t5/Sky-Stream/Puck-constantly-rashes/m-p/5390266#M84522 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4655393">@Deb-s-12345</a>&nbsp;</P><P>&nbsp;</P><P>You will need to provide more information. Who is your ISP? What speed do you get? What speed is your puck getting (test in netflix &gt; profile pic &gt; get help? &gt; Connectivity check). Is it a new install? Has it ever worked etc etc.</P><P>&nbsp;</P><P>MikeAlanR</P> Fri, 09 Oct 2026 20:41:51 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-constantly-rashes/m-p/5390266#M84522 mikealanr 2026-10-09T20:41:51Z