topic Re: Audio on cbeebies not working in Sky Stream

Audio on cbeebies not working

Dean1988 — Fri, 09 Oct 2026 10:24:17 GMT

The audio on cbeebies is not working. I have checked the other channels and they are working just not on the cbeebies. Is there a specific issue?

No audio on CBeebies

Dan199522 — Fri, 09 Oct 2026 13:26:15 GMT

audio works everywhere but on CBeebies? Have completed all the standard "fix its" but there's still silence

Re: No audio on CBeebies

Angel_Aka — Fri, 09 Oct 2026 13:54:01 GMT

@Dan199522 wrote:
audio works everywhere but on CBeebies? Have completed all the standard "fix its" but there's still silence

Open the iPlayer app and stream CBeebies from there instead.

No sound ch 202

Inglesra — Fri, 09 Oct 2026 13:59:56 GMT

No sound on ch 202 today for last few hours

Re: No sound ch 202

lettice — Fri, 09 Oct 2026 14:08:03 GMT

Just checked, not hearing any sound on that channel.

Would suggest to get this flagged to Sky is to send an email to the Sky Viewer relations team to report it;
ViewerR@sky.uk

They do respond to emails with any updates for your queries or problems.

Re: No sound ch 202

Inglesra — Fri, 09 Oct 2026 14:13:02 GMT

Thanks. I've written to email so will wait for answer.

Re: Audio on cbeebies not working

EmEvans — Fri, 09 Oct 2026 15:07:34 GMT

Mine is the same has been since 8 this morning

Re: Audio on cbeebies not working

SMunro10 — Fri, 09 Oct 2026 15:09:33 GMT

Yep same here. No sound on any TV in house with Sky PUK

Re: Audio on cbeebies not working

caesarome — Fri, 09 Oct 2026 16:21:26 GMT

@Dean1988 @SMunro10 @EmEvans

You can let Sky know via this email address, do let them know this is a Sky Stream issue - viewerR@sky.uk

Re: Audio on cbeebies not working

BigDaddyKoolG — Fri, 09 Oct 2026 16:34:40 GMT

I have been having the same issue since 08:45 this morning. The sound has seemed to have returned but the sound is out of sync.
i spoke to a Sky Technical Advisor who said that there had been no reported audio issues at that point and after carrying out diagnostics on my Sky Stream Puck.
So the end result was for the advisor to send me out a new Sky Stream Puck via DPD.

Re: Audio on cbeebies not working

lettice — Fri, 09 Oct 2026 16:53:22 GMT

The sound on this channel has been fixed now.

If anyone is not hearing it, try a settings restart of your Sky Stream/Glass Tv.

Re: Audio on cbeebies not working

BigDaddyKoolG — Fri, 09 Oct 2026 16:57:41 GMT

I have restarted my Sky Stream Puck but the audio is still not syncing with the picture.