https://helpforum.sky.com/t5/Sky-Stream/Puck-stuck-on-blue/m-p/5388375#M84391 <P>My puck is only showing a blue screen with a small white line at the top and won't do anything&nbsp;</P> Wed, 07 Oct 2026 12:34:28 GMT Nat62 2026-10-07T12:34:28Z https://helpforum.sky.com/t5/Sky-Stream/Puck-stuck-on-blue/m-p/5388375#M84391 <P>My puck is only showing a blue screen with a small white line at the top and won't do anything&nbsp;</P> Wed, 07 Oct 2026 12:34:28 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-stuck-on-blue/m-p/5388375#M84391 Nat62 2026-10-07T12:34:28Z https://helpforum.sky.com/t5/Sky-Stream/Puck-stuck-on-blue/m-p/5388401#M84392 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4210545">@Nat62</a>&nbsp;wrote:<BR /><P>My puck is only showing a blue screen with a small white line at the top and won't do anything&nbsp;</P><HR /></BLOCKQUOTE><P>Have you tried rebooting it?</P><P>Turn it off at the wall for ten minutes then power back on and try again.&nbsp;</P> Wed, 07 Oct 2026 12:58:39 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-stuck-on-blue/m-p/5388401#M84392 Angel_Aka 2026-10-07T12:58:39Z https://helpforum.sky.com/t5/Sky-Stream/Puck-stuck-on-blue/m-p/5388403#M84393 <P>You have not mentioned what you have tried.</P> <P>Can you try a power reset of your puck, leaving off power for about 30 seconds.</P> <P>&nbsp;</P> <P>If that still does not solve the issue, can you try performing the recovery procedure on step 4 of &nbsp;this Sky help article:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck" target="_blank">https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck</A></P> <P>&nbsp;</P> Wed, 07 Oct 2026 12:59:02 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-stuck-on-blue/m-p/5388403#M84393 lettice 2026-10-07T12:59:02Z