topic Re: Sky Puck in Sky Stream

Sky Puck

Tracemac30 — Tue, 06 Oct 2026 17:23:39 GMT

My sky Puck device keeps switching off and resetting.

This happens at least 10 times per day consistently, tried unplugging, the device then restarts with a software update. Works for a while then powers off again

Re: Sky Puck

Dazzasky — Wed, 07 Oct 2026 07:45:15 GMT

Hi @Tracemac30 you may have a faulty puck so

I have escalated your post to Sky. Keep an eye out for a blue chat bubble.

https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Re: Sky Puck

Jason- — Wed, 07 Oct 2026 08:54:49 GMT

Hello @Dazzasky, thanks for flagging @Tracemac30's post with us. We'll be sure to send them an invite to chat now and we can help with their Puck issues 👍🏻

Thanks, Jason-