Sky streaming keeps freezing

MadisonDavidson — Sun, 04 Oct 2026 17:24:57 GMT

I've only just got my sky stream box today and it's froze completely more than 4 times today. It doesn't let you do anything on the remote, I have to then use my remote that came with my tv to turn it on and off to reset it. Can someone help with this issue?

Re: Sky streaming keeps freezing

peter-marlow+1966 — Sun, 04 Oct 2026 17:56:43 GMT

MadisonDavidson

Welcome to the forum

We are all fellow customers on here like yourself. How is your puck connected. If you can connect the puck with an ethernet cable it is more stable than WiFi. Also open Netflix go to help you that and run check your network to see what speed your puck is getting. Sky recommend a minimum of 25mps for hd channels and 35mps for uhd channels also the more devices that you have connected to the Internet the weaker the signal is to each one. How this helps

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Sky streaming keeps freezing

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