topic Sky Puck freezes and juddering in Sky Stream

Sky Puck freezes and juddering

Puckedup — Sun, 04 Oct 2026 10:44:22 GMT

Does anybody else's Sky Puck just freeze the picture and then start juddering/stuttering and then shutdown?

This happens with Live TV and when watching streams, it's really annoying. The system then restarts and you have to look for what you were watching again.

WiFi signal is good and always connected and puck is well within range of router. I have checked Sky settings too and they have not helped, it still freezes and shuts down.

Does the puck need updating or are the Pucks not any good?

Re: Sky Puck freezes and juddering

Brill+Gill — Mon, 05 Oct 2026 06:45:32 GMT

Hi @Puckedup, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141