topic frozen picture in Sky Stream https://helpforum.sky.com/t5/Sky-Stream/frozen-picture/m-p/5385852#M84156 <P>fast broadband installed yesterday.takes dozens of attempts to get out of standby then after short while screen oscillates between picture and black screen.also picture will ofter freeze though sound is still ok.eventually after much pushing of buttons on remote,it will start to work again till the next time.how does one get to speak to a real person</P> Sat, 03 Oct 2026 21:47:56 GMT ronl1 2026-10-03T21:47:56Z frozen picture https://helpforum.sky.com/t5/Sky-Stream/frozen-picture/m-p/5385852#M84156 <P>fast broadband installed yesterday.takes dozens of attempts to get out of standby then after short while screen oscillates between picture and black screen.also picture will ofter freeze though sound is still ok.eventually after much pushing of buttons on remote,it will start to work again till the next time.how does one get to speak to a real person</P> Sat, 03 Oct 2026 21:47:56 GMT https://helpforum.sky.com/t5/Sky-Stream/frozen-picture/m-p/5385852#M84156 ronl1 2026-10-03T21:47:56Z Re: frozen picture https://helpforum.sky.com/t5/Sky-Stream/frozen-picture/m-p/5386228#M84206 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4798657">@ronl1</a></SPAN> I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A></P> Sun, 04 Oct 2026 17:32:55 GMT https://helpforum.sky.com/t5/Sky-Stream/frozen-picture/m-p/5386228#M84206 Danz994 2026-10-04T17:32:55Z