topic Sky Box not connecting to internet in Sky Stream

Sky Box not connecting to internet

Girish55 — Fri, 02 Oct 2026 15:24:04 GMT

My sky box stopped connecting to the internet/broadband today. Been working perfectly find up until this morning. Internet is working on other devices just not the TV. IP Address is not showing when going on to the network settings

Re: Sky Box not connecting to internet

caesarome — Fri, 02 Oct 2026 15:25:47 GMT

@Girish55
IP Address is not showing when going on to the network settings

Can you reset the settings, if not have you tried rebooting it at the mains ?

Re: Sky Box not connecting to internet

Chrisee — Fri, 02 Oct 2026 15:26:05 GMT

@Girish55 whst type of Sky box do you have out of Sky Q, Sky+HD or Sky Stream?

Re: Sky Box not connecting to internet

Girish55 — Fri, 02 Oct 2026 15:32:38 GMT

hi, i have the sky stream puck box. ive tried resetting everythying but nothing has solved the issue

Re: Sky Box not connecting to internet

Girish55 — Fri, 02 Oct 2026 15:34:01 GMT

hi, i have tried resetting and rebooting from the mains

Re: Sky Box not connecting to internet

Fothergill1 — Fri, 02 Oct 2026 18:29:50 GMT

@Girish55 wrote:
My sky box stopped connecting to the internet/broadband today. Been working perfectly find up until this morning. Internet is working on other devices just not the TV. IP Address is not showing when going on to the network settings

Hi @Girish55 When I have had a similar problem in the past I find the following procedure always resolves the issue

Put your Glass or puck into Standby and then unplug both your puck and router. Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting. Once it has rebooted plug your glass TV back in and when that has also rebooted it should have reconnected to the internet

If that doesn't resolve the issue then have a look at the following link to see if it helps:

https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm