topic Re: Pin locked problems in Sky Stream

Pin locked problems

Ruthturner25 — Sun, 27 Sep 2026 13:57:13 GMT

Every time I try and watch a sky movie or TV program I am getting "your pin has been entered incorrectly 3 times, pin locked, please try again in 10 minutes". Problem is, I haven't tried to enter a pin at all! I get the same message on the parental settings page. Anyone else had this??

Re: Pin locked problems

Jason- — Mon, 28 Sep 2026 09:28:08 GMT

Hello @Ruthturner25,

Thanks for taking the time to join our Community and make your first post though we are sorry to see this is to report issues you're having with the parental controls on your Sky Stream 😕

I can appreciate this is very frustrating and I'd like to help get this sorted for you. I'll send you an invite to a private chat shortly and we can discuss this further.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason

Re: Pin locked problems

Ruthturner25 — Thu, 01 Oct 2026 06:05:39 GMT

Hi Jason, there hasnt been an invite for a private chat as far as I can see?

Sorry if I missed it....

Re: Pin locked problems

Danz994 — Thu, 01 Oct 2026 08:25:01 GMT

Hi @Ruthturner25 An invite was sent on Monday morning but we can certainly send this again. Please check your Community settings allow private messages. Thanks, Danielle

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Pin locked problems

Bonesg26 — Sun, 04 Oct 2026 16:11:31 GMT

Yes I am having this issue. Did you get sorted out?

Re: Pin locked problems

Ianv1 — Sat, 10 Oct 2026 08:03:10 GMT

I am locked out on my pin message is your pin has been entered incorrectly 3 times pin locked please try again in ten minutes. I have not use the oin in more than 24 hours.

Re: Pin locked problems

KazBoff — Fri, 16 Oct 2026 09:04:28 GMT

I have the same issue constantly. It's becoming a major issue. Even when I shut down and wait 10 minutes it doesn't unlock.