https://helpforum.sky.com/t5/Sky-Stream/Issues-with-my-sky-puck/m-p/5381084#M83812 <P>I've have 2 sky pucks. One has a history of switching itself off! This is an intermittent fault and was pretty rare. However, recently it's been happening increasingly. The pucks are less than 3 years old. I restart them and they work fine but it's annoying. Can they be replaced under warranty and how / who do I contact please?</P> Sun, 27 Sep 2026 19:17:44 GMT sootycollins 2026-09-27T19:17:44Z https://helpforum.sky.com/t5/Sky-Stream/Issues-with-my-sky-puck/m-p/5381084#M83812 <P>I've have 2 sky pucks. One has a history of switching itself off! This is an intermittent fault and was pretty rare. However, recently it's been happening increasingly. The pucks are less than 3 years old. I restart them and they work fine but it's annoying. Can they be replaced under warranty and how / who do I contact please?</P> Sun, 27 Sep 2026 19:17:44 GMT https://helpforum.sky.com/t5/Sky-Stream/Issues-with-my-sky-puck/m-p/5381084#M83812 sootycollins 2026-09-27T19:17:44Z https://helpforum.sky.com/t5/Sky-Stream/Issues-with-my-sky-puck/m-p/5381190#M83821 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3050184">@sootycollins</a>&nbsp;wrote:<BR /><P>I've have 2 sky pucks. One has a history of switching itself off! This is an intermittent fault and was pretty rare. However, recently it's been happening increasingly. The pucks are less than 3 years old. I restart them and they work fine but it's annoying. Can they be replaced under warranty and how / who do I contact please?</P><HR /></BLOCKQUOTE><P>The Pucks are owned by Sky, so they'll happily swap out a faulty one. However, before that I'd suggest swapping the Pucks over to see if the fault follows the Puck or stays in the same room, indicating a problem with it's location.</P> Mon, 28 Sep 2026 06:22:06 GMT https://helpforum.sky.com/t5/Sky-Stream/Issues-with-my-sky-puck/m-p/5381190#M83821 oj01 2026-09-28T06:22:06Z