https://helpforum.sky.com/t5/Sky-Stream/My-new-Sky-streaming-keeps-freezing/m-p/5378703#M83602 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4790733">@David_Gooner</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Thu, 24 Sep 2026 15:19:09 GMT Jen_out_of_Jen 2026-09-24T15:19:09Z https://helpforum.sky.com/t5/Sky-Stream/My-new-Sky-streaming-keeps-freezing/m-p/5378130#M83560 I've had my service for 3 months and for the last month it keeps freezing - sometimes it comes back within a few seconds sometimes it's over a minute - sometimes the screen goes black. According to my Sky service quality checker the signal is fine... I'm getting fed up!! Wed, 23 Sep 2026 19:37:52 GMT https://helpforum.sky.com/t5/Sky-Stream/My-new-Sky-streaming-keeps-freezing/m-p/5378130#M83560 David_Gooner 2026-09-23T19:37:52Z https://helpforum.sky.com/t5/Sky-Stream/My-new-Sky-streaming-keeps-freezing/m-p/5378703#M83602 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4790733">@David_Gooner</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Thu, 24 Sep 2026 15:19:09 GMT https://helpforum.sky.com/t5/Sky-Stream/My-new-Sky-streaming-keeps-freezing/m-p/5378703#M83602 Jen_out_of_Jen 2026-09-24T15:19:09Z