https://helpforum.sky.com/t5/Sky-Stream/Having-trouble-with-sky-puck/m-p/5378007#M83545 <P>Just lately I'm having trouble with my sky puck the picture keeps freezing and we lose the sound and have to keep turning the sky puck off and turn it back on&nbsp;</P> Wed, 23 Sep 2026 17:39:35 GMT Paul197001 2026-09-23T17:39:35Z https://helpforum.sky.com/t5/Sky-Stream/Having-trouble-with-sky-puck/m-p/5378007#M83545 <P>Just lately I'm having trouble with my sky puck the picture keeps freezing and we lose the sound and have to keep turning the sky puck off and turn it back on&nbsp;</P> Wed, 23 Sep 2026 17:39:35 GMT https://helpforum.sky.com/t5/Sky-Stream/Having-trouble-with-sky-puck/m-p/5378007#M83545 Paul197001 2026-09-23T17:39:35Z https://helpforum.sky.com/t5/Sky-Stream/Having-trouble-with-sky-puck/m-p/5378009#M83546 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4790638">@Paul197001</a>&nbsp; 1sy thing to check is the speed of the wifi to the puck by oprening the netflix app, going to get help and running the connection test, this will give you the pseed being received.</P> Wed, 23 Sep 2026 17:43:28 GMT https://helpforum.sky.com/t5/Sky-Stream/Having-trouble-with-sky-puck/m-p/5378009#M83546 GD1 2026-09-23T17:43:28Z