topic Re: Paramount Plus free with Sky Platinum issues in Sky Stream

Paramount Plus free with Sky Platinum issues

JasonW1970 — Tue, 22 Sep 2026 11:21:03 GMT

I have (apparently) free Paramount Plus with my Sky Platinum, and have had for the last two years.

I've tried numerous times to get this up and running. I have created an account with the email linked to my sky account, gone through all the steps, using the link supplied, but at the last page before I commit, Paramount still want to charge me £52 for the year. It's like the discount code isn't being applied. I have tried to cut and paste the discount code, but it just hangs. I have created new accounts, with a different email address (as advised by others in various threads), used the link and all with the same outcome. It wants to charge me for the year.

Last Friday I spent 3 hours on live chat, being passed from one 'expert' to the next. Only for each one to realise they didn't know what they were doing and their laminated checklist didn't cover it. The 'final boss' expert actually told me that I didn't have Sky Cinema so could not have Paramount Plus. I had to explain that this offer has been available for Platinum users for 2 years.....and I didn't need Sky Cinema - that was the point. He then provided some telephone numbers so that I could start the process all over again, and cut his losses.

I don't understand why Paramount Plus is so difficult to deal with...I have no issues with Disney Plus, Discovery Plus, HBO max etc.

Paramount Plus are not interested in helping as they say it is a sky issue, and the help links they provide don't work anyway.

Is there any help available?

Re: Paramount Plus free with Sky Platinum issues

-Heather- — Wed, 23 Sep 2026 08:31:41 GMT

Hi @JasonW1970, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Paramount Plus free with Sky Platinum issues

mazz77 — Thu, 24 Sep 2026 11:23:23 GMT

i'm having the same problen

Re: Paramount Plus free with Sky Platinum issues

JasonW1970 — Thu, 24 Sep 2026 12:24:44 GMT

According to Paramount, the promotional links only last a set amount of time (not a year). They have unlinked my email account from the Paramount Plus system, and I can try again with a new link (if Sky supply me one).