topic Re: Puck says it’s not connected but status says it is in Sky Stream

Tv screen won’t come on

Boult27 — Mon, 21 Sep 2026 19:12:01 GMT

The screen is blue and it says press home to refresh your connection, I have done that and the tv still isn't coming on

Re: Tv screen won’t come on

Highlinder — Mon, 21 Sep 2026 19:16:43 GMT

@Boult27 Which platform is this from Sky? Sky Q, Sky Stream or Sky Glass?

Re: Tv screen won’t come on

Boult27 — Mon, 21 Sep 2026 19:18:05 GMT

It's sky stream I have the puk

No Sky Stream access

tina2403 — Mon, 21 Sep 2026 19:22:13 GMT

WiFi is working fine with over 300 mbps reception speed - yet not one of our 4 x TVs is able to access Sky Stream

Puck says it’s not connected but status says it is

Harry7777777777 — Mon, 21 Sep 2026 19:22:36 GMT

Connected to internet confirmed - it says excellent wifi connection but when I click home button it says "let's try that again".
complete rubbish and ZERO help on the online options. I hate sky and crsp service and **bleep** help pages

Re: Puck says it’s not connected but status says it is

Elsx1 — Mon, 21 Sep 2026 19:25:18 GMT

Mines doing exactly the same I've reset network and still stuck on same page

Sky service unavailable

cathyb — Mon, 21 Sep 2026 19:25:42 GMT

My TV sky service says it's unavailable- cannot work out why?

Re: Puck says it’s not connected but status says it is

chelseax22x — Mon, 21 Sep 2026 19:26:51 GMT

I have the exact problem, I guess it could be a problem at Sky's end ?

My sky steam box is not working

Andydb1988 — Mon, 21 Sep 2026 19:26:51 GMT

My sky steam is not working!

Re: Puck says it’s not connected but status says it is

Ed20001 — Mon, 21 Sep 2026 19:29:28 GMT

Having same issues so must be Sky but the online help etc is off no use. Tried unplugging and retrying but that don't work either

Re: Puck says it’s not connected but status says it is

Scottyboy999 — Mon, 21 Sep 2026 19:30:00 GMT

I'm having the same problem with my sky glass air

We have a message “let’s try that again” on sky stream

Andrea2026 — Mon, 21 Sep 2026 19:30:11 GMT

We have switched our tv on and sky pic not working , message on the screen "let's try that again". We have checked our internet connection and all ok. We've switched off at the wall for 30 seconds , we've checked all the cables

Re: Puck says it’s not connected but status says it is

Bubba+T — Mon, 21 Sep 2026 19:30:23 GMT

I'm having the same problem, sky customer service and their website are a complete waste of time. Get more sense talking to yhe dog

Puck’s not starting

Walter101 — Mon, 21 Sep 2026 19:30:50 GMT

The screen comes on and message 'Let's try that again - press home to refresh your connection' => big message of WiFi picture with line through it => Setting shows connection to router and internet

Re: Puck’s not starting

Tiffany32 — Mon, 21 Sep 2026 19:33:17 GMT

Same here

Re: Puck says it’s not connected but status says it is

Bol31 — Mon, 21 Sep 2026 19:33:34 GMT

Having the exact same issue here. Puck is just completely unresponsive to the internet and have 'excellent' wifi. Nothing is working. Even unplugged everything and restarted and nothing worked!!

Even better yet I still can't log into 'my sky' to report to sky!!

Re: Tv screen won’t come on

Alba1 — Mon, 21 Sep 2026 19:34:19 GMT

I'm having same problem. Any solutions?

Re: Puck’s not starting

Link38 — Mon, 21 Sep 2026 19:34:59 GMT

What is going on with sky stream lately nothing but issues

Re: Puck says it’s not connected but status says it is

Tiffany32 — Mon, 21 Sep 2026 19:35:10 GMT

Same here.

now saying "service unavailable - please wait while we are checking the connection"

Re: We have a message “let’s try that again” on sky stream

Wally42 — Mon, 21 Sep 2026 19:35:25 GMT

This has just happened to us too. Tried everything other than a factory reset so far and nothing has worked.