topic Re: New Sky OS 2.0 in Sky Stream

New Sky OS 2.0

Michaeljf80 — Tue, 15 Sep 2026 13:15:14 GMT

anyone know what the below is about ? It says get the new sky os, but when you click on it just gives you info about what it includes, nowhere to actually 'get it' as it states.

Re: New Sky OS

GD1 — Tue, 25 Aug 2026 12:04:23 GMT

@Michaeljf80 Flagged this on the closed community to feed back to Sky.

Re: New Sky OS

Michaeljf80 — Tue, 25 Aug 2026 12:06:44 GMT

Yeah I was thinking that, but it says sign up, but all it says when I click on it is explore the new os and shows me a few screens with new features, nothing about how to sign up or how to enter a trial.

Re: New Sky OS

GD1 — Tue, 25 Aug 2026 12:08:28 GMT

@Michaeljf80 Sorry edited my reply and must of crossed your post, it's been raised to Sky 🙂

Re: New Sky OS

Michaeljf80 — Tue, 25 Aug 2026 12:09:12 GMT

Ok great thanks for your help

Re: New Sky OS

Barry+Mc+Kelvey — Tue, 25 Aug 2026 13:04:06 GMT

Hi @GD1

Just out of curiosity, should info about the new SkyOS not have shown up for the general Sky Customers? Or can't you say too much, as I presume it's been talked about in the Closed Forum?

Thanks in Advance

Barry 🙂

Re: New Sky OS

Barry+Mc+Kelvey — Tue, 25 Aug 2026 13:05:40 GMT

Hi @Michaeljf80

@Are you seeing the message on Sky Glass/Stream?

Thanks in Advance

Barry 🙂

Re: New Sky OS

Michaeljf80 — Tue, 25 Aug 2026 13:23:21 GMT

i am seeing the message on the home screen of sky stream

Re: New Sky OS

Barry+Mc+Kelvey — Tue, 25 Aug 2026 13:27:19 GMT

Hi @Michaeljf80

Thanks. I'm not at home, to check my Sky Stream.

Thanks

Barry 🙂

New Sky OS

KevNewMedia — Tue, 15 Sep 2026 09:12:25 GMT

Seen Something Not Working? Let Us Know

Starting tomorrow (15/09), everyone who opted into the trial will begin moving over to the new SkyOS. The rollout will happen in stages, with all trial participants expected to be updated by the end of the month.

As you explore Sky OS 2.0, we'd love your help spotting any technical problems that may need attention.

Please use this thread to report things such as:

Features not working correctly
Missing content or functionality
Performance issues
Unexpected error messages
Problems with recordings, apps, or playback

When posting, the more detail you can provide, the easier it is for our teams to investigate.

To keep this thread focused and useful, we're asking members to report technical issues only. Feedback about design choices, layouts, or feature preferences isn't something we're collecting through this discussion.

Thank you for helping us improve the experience for everyone.

Re: New Sky OS

Michaeljf80 — Tue, 25 Aug 2026 13:35:22 GMT

Hi Kev

it isn't giving me the option of signing up on my sky stream puck, it only gives me a screen where I can explore a few screenshots of new features

Re: New Sky OS

Michaeljf80 — Tue, 25 Aug 2026 13:37:14 GMT

However I have just checked sky vip on the sky app on my phone and I had an option to join the trial on there, which I have now joined, it just says coming soon now, and that I don't need to do anything else right now

Re: New Sky OS

KevNewMedia — Tue, 25 Aug 2026 13:42:17 GMT

@Michaeljf80 wrote:

Hi Kev

it isn't giving me the option of signing up on my sky stream puck, it only gives me a screen where I can explore a few screenshots of new features

Yes, @GD1 made us aware of this, and it's being investigated @Michaeljf80 👍

Re: New Sky OS

Michaeljf80 — Tue, 25 Aug 2026 13:44:33 GMT

It did give me the option to join on my sky app in the vip section on my phone however, which I have now joined

Re: New Sky OS

Barry+Mc+Kelvey — Tue, 25 Aug 2026 13:52:18 GMT

@KevNewMedia wrote:
@Barry+Mc+Kelvey wrote:
Hi @GD1

Just out of curiosity, should info about the new SkyOS not have shown up for the general Sky Customers? Or can't you say too much, as I presume it's been talked about in the Closed Forum?

Thanks in Advance

Barry 🙂
HI @Barry+Mc+Kelvey

The trial is only available to Sky Glass and Sky Stream customers. Customers will be selected at random to join the trial.

Selected customers can join either on their Glass TV/Sky Stream puck or via the VIP section of the My Sky app.

Hi @KevNewMedia

Thanks for that information. I'm a Sky VIP Diamond Customer, I'm not seeing it in My Sky. I guess I wasn't lucky enough to get selected.

Can you share in here, in what the trial entails?

Thanks in Advance

Barry 🙂

Re: New Sky OS

Michaeljf80 — Tue, 25 Aug 2026 13:57:09 GMT

Hi Kev

Not sure if this is an issue with the sky vip section too on the sky app, but I have already gone on and joined the trial and it says 'You've successfully joined the trial' but then when I go back on after closing and reopening the app it still has the option to join, I thought that would disappear or say that I have already joined when I go on if I had successfully joined it.

thanks

Re: New Sky OS

Yoghurt — Tue, 25 Aug 2026 17:50:35 GMT

@KevNewMedia I haven't noticed this on sky glass

Re: New Sky OS

GD1 — Tue, 25 Aug 2026 18:00:57 GMT

@Yoghurt Check your MySky app, if you're invited it will be there.

Re: New Sky OS

Yoghurt — Tue, 25 Aug 2026 18:09:11 GMT

@GD1 Where on the app would I find it?

Re: New Sky OS

GD1 — Tue, 25 Aug 2026 18:10:51 GMT

@Yoghurt VIP Section 🙂